Set up payment issues, such every bit declined or incomplete transactions

If you have problems paying for Google products, you might need to fix a trouble with your payments profile.

Find the event y'all're experiencing below:

"Your transaction cannot be completed"

A variety of different situations may trigger this message. Try these suggestions to resolve the consequence:

  • If this message is followed past instructions for submitting additional information to us, please do then. The other steps listed are unlikely to resolve this outcome.
  • Check whether the billing address for your payment method (such as a credit carte du jour) matches the accost recorded in your Google payments center settings. If they don't match, update your accost in your Google payments heart, and effort the transaction once more.
  • Try using a Google Play gift card to complete the transaction.
  • Endeavor using the best interface for your calculating device:
    • If you're using a desktop computer, try the transaction using the Google product's website.
    • If y'all're using a mobile device, try using the product's mobile app (if an app is available).
  • If you lot're using guest checkout when the error occurred:
    • Endeavor signing in to an existing Google account and placing the society again.
    • Try creating a new Google business relationship if you don't already have one and visiting the Google Shop to try the transaction again.

"Unable to complete transaction: Expired menu"

Bank check to see if your payment method is up to engagement. If it isn't, update it in the Payments center.

"Unable to complete transaction. Please use some other grade of payment."

Annotation: These steps likewise use if you see the fault bulletin "Your payment didn't get through. Please try a different payment method or effort again afterward."

Endeavour the post-obit:

  1. Check to encounter if your payment method is upwards to engagement. If it isn't, update it in the Payments center, then try your purchase again.
  2. Make sure you lot have enough money in your business relationship for the purchase.
  3. If y'all're still having problems, contact your bank to meet if at that place'southward a problem with your account.
  4. Effort making the buy once more with a different payment method.

"Your payment was declined due to an event with your account"

If you lot see this message, information technology might exist because:

  • Nosotros saw a suspicious transaction on your payments contour.
  • We need a little more information to protect your business relationship against fraud.
  • We need a little more than data to comply with Eu law (European customers only).

To ready the consequence, try the following:

  1. Go to the Payments center.
  2. Take activity on any errors or requests in the payments eye.
    1. Y'all might demand to verify your identity before y'all tin buy anything through your Google Business relationship.
  3. Make sure your name, address, and payment information are up to date.

"Unable to process payment: Depression card balance"

You might not have enough funds in your business relationship to make the payment. Check your account balance or contact your banking company.

Ineligible or unavailable credit or debit carte du jour

Card is grayed out & says "verify on pay.google.com"

Your carte du jour was reported as stolen. You must verify the bill of fare before you can utilise information technology once more:

  1. Go to pay.google.com and sign in to your account.
    1. If you take multiple accounts, sign in to the business relationship with the grayed-out carte du jour.
  2. Click Payment methods.
  3. Adjacent to the card that says "Verification needed," click Verifyand thenAccuse card.
  4. Inside 2 days, you'll discover a temporary accuse on your card statement forth with an 8-digit lawmaking.
  5. To consummate verification, go to pay.google.com and enter the 8-digit code.

If you try to verify the payment method again:

  1. Confirm which carte du jour you want to verify.
  2. Check how long ago you tried to verify your card.
    • If less than two days: Expect up to 2 days.
    • If more than ii days: Bank check your card statement. You should observe a temporary charge from Google chosen "GOOGLE Exam," with an 8-digit code.

Card is grayed out & says "menu is ineligible"

You tin't use this bill of fare for this purchase. Try to make the purchase once more with a unlike bill of fare.

If the card yous want to use isn't listed, follow the on-screen instructions to add together a new card.

Closed payments contour

Learn more about what to exercise if you temporarily or permanently airtight your payments profile.

If you're still having problem, contact support.

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